Legal
Shipping & Returns
Last updated 12 August 2026
Everything below applies to orders placed with Agave Australis and shipped from Mt Uncle Distillery at Walkamin, Queensland. For anything not covered here, email orders@mtuncle.com.
Where we ship
We ship Australia-wide. Some remote localities cannot be serviced by our carriers, and alcohol cannot be delivered to certain restricted areas under state and territory law. If we cannot deliver to your address we will contact you and refund the order in full. International shipping: [international shipping availability to be confirmed].
Dispatch and delivery times
Orders are packed and dispatched from Walkamin QLD, typically within [dispatch window to be confirmed] of payment clearing. Delivery times after dispatch depend on your location and our carrier: [carrier and transit times to be confirmed]. You will receive tracking details by email when your order leaves the distillery.
Delivery charges
Delivery is charged at checkout before you pay. [freight rates and any free-freight threshold to be confirmed].
Someone over 18 must sign for it
Alcohol cannot be left unattended. A person aged 18 or over must be present to accept the delivery and may be asked for photo identification. If nobody is available, the carrier will leave a card and hold the parcel for collection or attempt redelivery. Repeated failed attempts may incur a redelivery fee, and orders returned to us undelivered are refunded less the freight cost.
Damaged or faulty orders
If a bottle arrives broken or the spirit is faulty, email orders@mtuncle.com within 7 days of delivery with your order number and photographs of the packaging and the bottle. We will arrange a replacement or a refund, including return freight where a return is required.
Wrong item received
If we send the wrong expression or the wrong quantity, tell us and we will correct it at our cost. Do not open the incorrect bottle: unopened stock can be exchanged, opened stock cannot.
Change of mind
We can accept a change-of-mind return where the bottle is unopened, undamaged, in its original packaging and returned within 30 days of delivery. Return freight is at your cost, and the bottle must arrive in resaleable condition. Opened bottles cannot be returned for change of mind, because alcohol that has been opened cannot lawfully be resold.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.
Changing or cancelling an order
If you need to change or cancel an order, email orders@mtuncle.com as soon as possible. We can usually amend an order before it is dispatched. Once it has left the distillery it has to be handled as a return.
Lost parcels
If tracking has not moved for several business days, or the carrier has marked a parcel delivered that you have not received, contact orders@mtuncle.com. We will open an investigation with the carrier and keep you updated until it is resolved.
Refunds
Approved refunds are returned to the original payment method. Depending on your bank, funds usually appear within five business days of us processing the refund.
Contact us
Orders, delivery and returns: orders@mtuncle.com
Everything else: sales@mtuncle.com
Phone +61 7 4086 8008
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